Shipping & Returns

Shipping

Thank you for shopping with Frame This. We endeavour to process all ready-to-ship products within 48 hours and will make contact with you if any items cannot be processed in this timeframe.

All stamp and sticker orders can take 5-7 business days as they are custom made to order and then allow for additional time for usual delivery timeframes as set out by Australia Post. Other personalised orders including acrylic products and custom frames can take 10-14 days. During our busier periods it is possible for orders to take up to 2-3 weeks. If you require your products urgently please feel free to contact us and we will discuss options.

Shipping costs are based on weight and destination and we use a combination of Australia Post and Couriers for our deliveries. If you require your parcel urgently for an upcoming event/occasion please email us once you have placed your order so we can make sure your parcel arrives to you by the date you require it.

We occasionally recycle all our boxes and packaging so you may receive your goods in a pre-used box.

Delivery Options:

$10 Flat rate Postage
Only available within Australia. For Australia Post parcels a delivery tracking number is provided and signature is required on delivery (we’d hate for someone else to claim your parcel). If you are not home at time of delivery, a calling card will be left in your mailbox directing you to your local post office for collection. If you provide Australia Post with “Authority to Leave” Frame This cannot be held responsible nor provide refunds for any lost parcels.

Delivery is FREE for all orders over $250.00 Australia wide.

Australia Post Express Post
A tracking number is provided which allows you to track your parcel via the Australia Post website and offers guaranteed next business day delivery* if you are within the express post network. N.B. Please ensure you still allow the usual timeframes for production of your custom products.

Courier:
Courier deliveries are sent subject to check so the driver will require someone to be home to sign for the parcel. If you purchase fragile items (including all frames, acrylic products, and glassware) we ask that you open and inspect all items in your parcel prior to signing for it so that any claims can be made for breakages.

$25 Flat rate International Postage:
For international delivery please email [email protected] with your order request and an an invoice will be sent for payment. A tracking number will be provided at time of despatch.

Tracking your order:

When your Frame This purchase is complete you will receive an email containing your order confirmation and delivery details. You can track the status of your Frame This delivery at any time via the following link: http://auspost.com.au/track/track.html

Returns

No matter how well we pack our items, occasionally they can get damaged in transit. On the rare occasion that this should happen, please advise us in writing within 7 days, including a photograph of the damaged item so that we can discuss options. Photos are to be emailed to [email protected]

Regardless, we will promptly arrange a replacement to be sent. If the item is a custom made order, please allow the usual timeframe for another product to be created for you.

All prices are listed in $AUD and are exclusive of shipping.
Payments are made through Paypal, Stripe or Afterpay.

 

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