Thank you for shopping with Frame This. We endeavour to process all orders within 48 hours and will make contact with you if any items cannot be processed in this timeframe.
All stamp orders can take 5-7 days as they are made to order and then allow for additional time for usual delivery timeframes as set out by Australia Post. Other personalised orders including acrylic products and custom frames can take 10-14 days. If you require your products urgently please feel free to contact us and we will discuss options.
Shipping costs are based on weight and destination and we use a combination of Australia Post and Couriers for our deliveries. If you require your parcel urgently for an upcoming event/occasion please email us once you have placed your order so we can make sure your parcel arrives to you by the date you require it.
If you purchase fragile items (including all frames, acrylic products, and glassware) it is highly recommended that you upgrade to Registered Post for additional coverage against lost or damaged goods in transit.
We occasionally recycle all our boxes and packaging so you may receive your goods in a pre-used box.
Regular Parcel Post
A delivery tracking number is available with this service however a signature is required on delivery. If you are not home at time of delivery, a calling card will be left in your mailbox directing you to your local post office for collection.
A tracking number is provided which allows you to track your parcel via the Australia Post website and offers guaranteed next business day delivery* within the express post network.
Courier deliveries are sent subject to check so the driver will require someone to be home to sign for the parcel. If you purchase fragile items (including all frames, acrylic products, and glassware) we ask that you open and inspect all items in your parcel prior to signing for it so that any claims can be made for breakages.
No matter how well we pack our items, occasionally they can get damaged in transit. On the rare occasion that this should happen, please advise us in writing within 2 days, including a photograph of the damaged item so that we can discuss options.
Regardless, we will promptly arrange a replacement to be sent. If the item is a custom made order, please allow the usual timeframe for another product to be created for you.
All prices are listed in AUD and are exclusive of shipping.
Payments are made through Paypal, Stripe or Afterpay..